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DMCI Homes advisories on COVID-19 Community Quarantine

March 19, 2020

This article is updated regularly to give the latest DMCI Homes advisory. (Updated as of 05/18/2020)

Please be guided by the following advisories we have issued in regard to the government’s implementation of the expanded quarantine in the whole of Luzon.

OFFICE CLOSURE (Head Office and Davao City Office)

Following the government’s implementation of the expanded quarantine in the entire Luzon and the imposition of community quarantines in major cities such as Davao City, we would like to inform you that our Head Office in Makati City, construction sites, and sales offices in both Metro Manila and Davao City will be closed until further notice.

ACACIA TOWN CENTER 

Business operations inside Acacia Town Center will be temporarily closed effective March 16, 2020 until further notice. However, businesses who provide essential services in Acacia Town Center like groceries, drugstores, convenience stores, water stations, and restaurants that provide takeout and deliveries are exempted and should remain open.

ON DISSEMINATING INFORMATION 

We count on everyone to be discerning in the news that you may receive from the different communication platforms, especially sharing such information to others. Misinformation can only bring unsolicited panic within and outside our respective communities. Let us be vigilant and keep our focus on ensuring that we keep our household safe, our community safe, and our nation safe.

PAYMENT EXTENSION 

DMCI Homes will provide all eligible accounts a thirty-day extension to all payments concerning purchased units and parking slots. Please email customercare_payment@dmcihomes.com or contact Customer Care to confirm the eligibility of your account, request to pull out your check from the bank, or stop the processing of your auto-debit arrangement (ADA).

MORATORIUM ON SOA, SORC PENALTIES AND INTERESTS

The Condominium Corporations, through the DMCI Homes Property Management Corporation (DPMC), are implementing a moratorium on penalties and interests for the Statement of Account (SOA) and Statement of Reimbursable Charges (SORC) for the months of March 2020 and April 2020.

Please be informed that the April 2020 billing will also be released at a later date.

RESUMPTION OF OPERATIONS AT THE DMCI HOMES CORPORATE CENTER

Following the government’s implementation of the modified enhanced community quarantine in Metro Manila, we would like to inform you that DMCI Homes Head Office at Makati City will be operational with a skeleton workforce starting Monday, May 18, 2020.

However, guests or visitors will not be allowed entry to ensure the safety and well-being of everyone.

Do take note that many of our employees will still be working from the safety of their homes.

Our Customer Care Helpdesk will also remain close until further notice.

 

Please continue to check this article regularly or follow us on Facebook at facebook.com/dmcihomesofficial to get the latest advisories. 

For concerns and classifications, please contact Customer Care at (02) 8555-7700 or 0918-918-3456 / 0917-8115268. You may also send an email to customercare@dmcihomes.com

Let us work together to support and protect the health and well-being of our families and communities. 

 

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