This article is updated regularly to give the latest DMCI Homes advisory. (Updated as of 03/01/2022)
March 7 Reopening of Customer Care Helpdesk
We are pleased to inform you that we will reopen our Customer Care Helpdesk starting on March 7, 2022 for the following transactions:
1. Payment Assistance
- Change of Term Conformity on the Computation
- Issuance of Additional Post-Dated Checks
- Past Dues and Penalties
- Pull-out and Replacement of Checks / Auto Debit Arrangement (ADA)
- Real Property Tax
- Storage Fee
2. Auto Debit Arrangement (ADA) application
3. Documentation
- Pick up of Transferred Title and Tax Declaration
- Changes in Client Record
4. Turn over
5. Units within Warranty Period
For your convenience, we highly recommend that you book an appointment with us through book.dmcihomes.com
You may visit https://www.dmcihomes.com/guides/buyers-guide
to learn more about the different mobile payment options we offer that you can use.
In addition, Changes in Ownership process is strictly by appointment. You may visit the following links to schedule your visit with us:
Link 1: https://calendly.com/dmcihomes_customercare_helpdesk_window1/dmci-homes-customer-care-appointment
Link 2: https://calendly.com/dmcihomes_customercare_helpdesk_window2/dmci-homes-customer-care-appointment
For everyone’s safety, we will continue to require our employees and visitors to use face masks, observe physical distancing, and undergo thermal scanning before being allowed entry.
Customer Care may be contacted via the following channels:
· EMAIL
o customercare@dmcihomes.com
· HOTLINE
o (02) 8555-7700
o (+63) 918 9183456
o (+63) 917 8115268
· CHAT
o www.dmcihomes.com
o www.facebook.com/dmcihomesofficial
We highly appreciate your cooperation and understanding. Let us all continue to be vigilant in taking care of our health and well-being.
OFFICE CLOSURE (Head Office and Davao City Office)
Following the government’s implementation of the expanded quarantine in the entire Luzon and the imposition of community quarantines in major cities such as Davao City, we would like to inform you that our Head Office in Makati City, construction sites, and sales offices in both Metro Manila and Davao City will be closed until further notice.
ACACIA TOWN CENTER
Business operations inside Acacia Town Center will be temporarily closed effective March 16, 2020 until further notice. However, businesses that provide essential services in Acacia Town Center like groceries, drugstores, convenience stores, water stations, and restaurants that provide takeout and deliveries are exempted and should remain open.
ON DISSEMINATING INFORMATION
We count on everyone to be discerning in the news that you may receive from the different communication platforms, especially sharing such information to others. Misinformation can only bring unsolicited panic within and outside our respective communities. Let us be vigilant and keep our focus on ensuring that we keep our household safe, our community safe, and our nation safe.
PAYMENT EXTENSION
DMCI Homes will provide all eligible accounts a thirty-day extension to all payments concerning purchased units and parking slots. Please email customercare_payment@dmcihomes.com or contact Customer Care to confirm the eligibility of your account, request to pull out your check from the bank, or stop the processing of your auto-debit arrangement (ADA).
MORATORIUM ON SOA, SORC PENALTIES AND INTERESTS
The Condominium Corporations, through the DMCI Homes Property Management Corporation (DPMC), are implementing a moratorium on penalties and interests for the Statement of Account (SOA) and Statement of Reimbursable Charges (SORC) for the months of March 2020 and April 2020.
Please be informed that the April 2020 billing will also be released at a later date.
RESUMPTION OF OPERATIONS AT THE DMCI Homes Corporate Center
Following the government’s implementation of the modified enhanced community quarantine in Metro Manila, we would like to inform you that DMCI Homes Head Office at Makati City will be operational with a skeleton workforce starting Monday, May 18, 2020.
However, guests or visitors will not be allowed entry to ensure the safety and well-being of everyone.
Do take note that many of our employees will still be working from the safety of their homes.
Our Customer Care Helpdesk will also remain close until further notice.
OPERATION OF SATELLITE OFFICES
Select DMCI Homes satellite information centers will be operational starting May 27, 2020 in a limited capacity, in compliance with IATF guidelines and LGU requirements.
The information centers that will be operational from 10 AM to 5 PM on weekdays only are as follows:
• Infina Towers Information Center: Angel Rence Bldg., J.P. Rizal St., Aurora Boulevard,
Project 4, Quezon City
• Satori Residences Information Center: 103 Amang Rodriguez Ave., Santolan, Pasig City
• Pioneer Information Center: 8006 Pioneer St., Pasig City
• Kai Garden Residences Information Center: 704 Boni Ave., Mandaluyong City
• Aston Residences Information Center: 1991 Taft Ave., Pasay City
• Calathea Place Information Center: Dr. A. Santos Ave., Parañaque City
Please note that health and safety standards will be strictly implemented in the satellite offices such as social distancing, use of face masks, thermal scanning, and availability of sanitizers for hand washing. Sanitation of the centers will be done as frequently as possible.
For clients or buyers who wish to inquire or visit the satellite information centers, please coordinate with your trusted sales agent/seller first as they will be the ones who will contact the satellite offices for a visitation appointment.
RESUMPTION OF CONSTRUCTION
The following DMCI Homes construction sites have resumed work in varying degrees or capacities in compliance with IATF guidelines and specific LGU requirements:
• Infina Towers
• The Orabella
• Brixton Place
• fairlane Residences
• Allegra Garden Place
• Kai Garden Residences
• Aston Residences
• Verdon Parc
We will post updates on other project sites’ resumption of work soon. Project-specific updates will also be sent via email as soon as we obtain more information.
New construction updates can also be viewed on www.dmcihomes.com starting end of June 2020.
DAVAO CITY OFFICE UNDER GENERAL COMMUNITY QUARANTINE
Our Davao office is currently operating on skeleton workforce, Monday to Friday, from 9 AM - 4 PM.
To ensure everyone's safety and well-being, walk-ins are highly discouraged and only guests or visitors who have booked prior appointments will be allowed entry.
DAVAO CITY OFFICE NOW FULLY OPERATIONAL
Our Davao office is now operating on its regular schedule from 8 AM to 6 PM Monday to Wednesday and 8 AM to 5 PM Thursday to Friday with a skeleton workforce.
To ensure everyone's safety and well-being, walk-ins are highly discouraged and only guests or visitors who have booked prior appointments will be allowed entry.
For claiming of checks this month, you may book an appointment at https://bit.ly/CheckReleasing or by calling us at 0945 3994659.
Do take note that many of our employees are working from the safety of their homes to attend to your transactions or concerns via phone or email.
RESUMPTION OF CONSTRUCTION IN ALL SITES
ALL DMCI Homes construction sites have already resumed work in varying degrees or capacities in compliance with IATF guidelines and specific LGU requirements.
New construction updates can be viewed on www.dmcihomes.com starting end of June 2020.
OPERATION OF THE DMCI HOMES HELPDESK
The DMCI Homes Customer Helpdesk will be operating on skeleton workforce starting June 17, 2020, Monday to Friday from 9AM to 4PM.
To ensure everyone’s safety and well-being, only guests or visitors who have booked prior appointments will be allowed entry. You may book your appointment through book.dmcihomes.com
Please note that our Customer Helpdesk will only cater to the following concerns for the time being:
1. Payment Assistance
•Pull-out and Replacement of Checks / Auto Debit Arrangement (ADA)
•Real Property Tax (RPT)
• Past dues and Penalties
•Change of Term Conformity on the Computation
•Issuance of Additional Post-Dated Checks
•Storage Fee
2. Auto Debit Arrangement Application
3. Pick up of Transferred Title and Tax Declaration
For your convenience, we highly recommend remote communications and online transactions.
OPERATION OF THE DMCI HOMES HELPDESK UNDER MECQ
With the government’s declaration to revert Metro Manila and nearby provinces to Modified Enhanced Community Quarantine (MECQ) from August 4 to August 18, we would like to inform you that DMCI Homes Customer Helpdesk will be operating on skeleton workforce from Monday to Friday at 9AM to 4PM.
To ensure everyone’s safety and well-being, walk-ins are highly discouraged and only one (1) guest or visitor who have booked prior appointments will be allowed entry. You may book an appointment through book.dmcihomes.com
Please note that our Customer Helpdesk will only cater to the following concerns for the time being:
1. Payment Assistance
•Pull-out and Replacement of Checks / Auto Debit Arrangement (ADA)
•Real Property Tax (RPT)
• Past dues and Penalties
•Change of Term Conformity on the Computation
•Issuance of Additional Post-Dated Checks
•Storage Fee
2. Pick up of Transferred Title and Tax Declaration
3. Auto Debit Arrangement (ADA) Application
OPERATION OF SATELLITE OFFICES UNDER MECQ
DMCI Homes Satellite Information Centers will be operational in a limited capacity starting August 4, 2020 from 10 AM to 5 PM weekdays only.
Please be also advised that all project sites’ viewing and tripping are suspended for the time being while MECQ is in effect.
The information centers that will be operating with a skeleton workforce are:
• Infina Towers Information Center – Angel Rence Bldg., J.P. Rizal St., Aurora Boulevard, Project 4, Quezon City
• Satori Residences Information Center – 103 Amang Rodriguez Avenue, Santolan, Pasig City
• Cameron Residences Information Center – 27 Roosevelt Avenue, corner General Lim St., Quezon City
• Pioneer Information Center (for Brixton Place and Fairlane Residences) – 8006 Pioneer St., Pasig City
• Calathea Place Information Center – Dr. A. Santos Avenue, Parañaque City
• Aston Residences Information Center – 1991 Taft Avenue, Pasay City
Please note that health and safety standards will be strictly implemented in the satellite offices such as the strict use of face masks, physical distancing, thermal scanning, and availability of sanitizers for hand washing. Sanitation of the centers will be done as frequently as possible.
For clients or buyers who wish to inquire or visit the satellite information centers, please coordinate with your trusted sales agent/seller first as they will be the ones who will contact the satellite offices for visitation appointments.
OPERATION OF DMCI HOMES CUSTOMER HELPDESK OPERATIONS DURING EXTENDED MECQ
With the government’s declaration to extend the Modified Enhanced Community Quarantine (MECQ) until May 14 in Metro Manila and nearby provinces, we would like to inform you that DMCI Homes Customer Helpdesk will remain closed from May 3, Monday to May 14, Friday.
In regards to payment concerns, you may visit qrco.de/DMCI_Payments.
Please continue to check this article regularly or follow us on Facebook at facebook.com/dmcihomesofficial to get the latest advisories.
For concerns and clarifications, please contact Customer Care at (02) 8555-7700 or 0918-918-3456 / 0917-811-5268. You may also send an email to customercare@dmcihomes.com.
Let us work together to support and protect the health and well-being of our families and communities.
