September 18, 2020
As people stay at home most of the time due to the community quarantine, many ar...
July 29, 2020
Quadruple A developer DMCI Homes is harnessing information technology (IT) capabilities to maintain workforce productivity and ensure operational efficiency despite challenges posed by the coronavirus pandemic.
Employees from various departments working from home had started utilizing various Web-based portals during the Luzon-wide lockdown up until today to perform their tasks and access office-based resources remotely via virtual private network (VPN) as quarantine measures are implemented nationwide.
The company also capitalized on cloud-based office applications and collaborative software such as Microsoft Teams and Sharepoint to allow employees to work and collaborate from the safety of their homes.
In terms of addressing concerns and queries from buyers and residents, DMCI Homes maximized the use of digital channels and applications such as its official website, live chat, mass e-mail and Short Message Service (SMS) sending facilities, as well as social media platforms and instant messengers.
“While customer queries via phone calls are immediately addressed by the customer care team working at the office today, during the lockdown, customer service phone calls and up until now, queries received via e-mail, social media and the DMCI Homes website are routed to our customer care staff working from home. These helped us address and quickly act on matters both internal and external-related pertaining in the operations of our business,” said DMCI Homes Customer Care Manager Aissa Ybanez.
The property arm of DMCI Holdings Inc. has also invested in a cloud-based Enterprise Resource Planning (ERP) software for more efficient operations, Customer Relationship Management (CRM) for integrated customer services, and a Building Information Modeling (BIM) platform to streamline design and engineering workflows and processes.
Just recently, DMCI Homes also partnered with PLDT Enterprise to maximize the benefits of cloud technology for remote working arrangements.
“The present situation compels us to accelerate our digital transformation journey to protect our employees and at the same time ensure business continuity,” said DMCI Homes IT Senior Manager Aldrine Villanueva.
“We aim to help our workforce remain quality-focused and value-oriented by harnessing the capabilities of information technology,” he added.
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COVID-19 ADVISORY | OPERATION OF SATELLITE OFFICES: DMCI Homes Satellite Information Centers will be operational in a limited capacity starting August 4, 2020 from 10 AM to 5 PM weekdays only.
COVID-19 ADVISORY | CUSTOMER HELPDESK OPERATIONS: Only one (1) guest or visitor who have booked prior appointments will be allowed entry. You may book an appointment through book.dmcihomes.com.
COVID-19 ADVISORY | NEW CONSTRUCTION UPDATES: Site Progress will be uploaded starting end of June 2020.
COVID-19 ADVISORY | RESUMPTION OF HEAD OFFICE OPERATIONS: Please be advised that our head office at Makati City is now operational with a skeleton workforce.
COVID-19 ADVISORY | DAVAO CITY OFFICE NOW FULL OPERATIONAL: Our Davao City office is now operating on its regular schedule.
COVID-19 ADVISORY | RESUMPTION OF CONSTRUCTION: All DMCI Homes construction sites have already resumed work.
COVID-19 ADVISORY | GENERAL COMMUNITY GUIDELINES: To all our community residents, kindly check your respective community Facebook groups for more details.
COVID-19 ADVISORY | ACACIA TOWN CENTER: To our valued residents in Acacia Estates, please be informed that the Town Center will be closed with the exception of groceries, drug stores, and water stations which will remain open.
COVID-19 ADVISORY | DISSEMINATING INFORMATION: Let us be vigilant to keep our communities safe. Misinformation can only bring unsolicited panic within and outside our respective communities.
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