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July 29, 2020
Quadruple A developer DMCI Homes is harnessing information technology (IT) capabilities to maintain workforce productivity and ensure operational efficiency despite challenges posed by the coronavirus pandemic.
Employees from various departments working from home had started utilizing various Web-based portals during the Luzon-wide lockdown up until today to perform their tasks and access office-based resources remotely via virtual private network (VPN) as quarantine measures are implemented nationwide.
The company also capitalized on cloud-based office applications and collaborative software such as Microsoft Teams and Sharepoint to allow employees to work and collaborate from the safety of their homes.
In terms of addressing concerns and queries from buyers and residents, DMCI Homes maximized the use of digital channels and applications such as its official website, live chat, mass e-mail and Short Message Service (SMS) sending facilities, as well as social media platforms and instant messengers.
“While customer queries via phone calls are immediately addressed by the customer care team working at the office today, during the lockdown, customer service phone calls and up until now, queries received via e-mail, social media and the DMCI Homes website are routed to our customer care staff working from home. These helped us address and quickly act on matters both internal and external-related pertaining in the operations of our business,” said DMCI Homes Customer Care Manager Aissa Ybanez.
The property arm of DMCI Holdings Inc. has also invested in a cloud-based Enterprise Resource Planning (ERP) software for more efficient operations, Customer Relationship Management (CRM) for integrated customer services, and a Building Information Modeling (BIM) platform to streamline design and engineering workflows and processes.
Just recently, DMCI Homes also partnered with PLDT Enterprise to maximize the benefits of cloud technology for remote working arrangements.
“The present situation compels us to accelerate our digital transformation journey to protect our employees and at the same time ensure business continuity,” said DMCI Homes IT Senior Manager Aldrine Villanueva.
“We aim to help our workforce remain quality-focused and value-oriented by harnessing the capabilities of information technology,” he added.
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Personal, sensitive and privileged information that you provide shall be used for transactions related to the sale of the Company’s products and all matters arising out of the said transaction.
All information collected by the Company shall be considered accurate unless the Client/Potential Client requests for update. It shall never be the responsibility of the Company to ensure validity/accuracy of information shared by the Client/Potential Client.
Under the Data Privacy Act of 2012, you have the right to access, modify, erase and/or object to any processing of personal, sensitive or privileged data that you have provided to us. To do so, kindly contact our Data Protection Officer with the following information:
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Please note, however, that the Company’s decision to provide such access or consider any request for correction, erasure and objection to process of the personal data as it appears in our records is subject to any exceptions under applicable laws, rules and regulations and/or the Act.
We have implemented technological, organizational and physical security measures to protect your information from loss, misuse, modification, unauthorized or accidental access or disclosure, alteration or destruction. We put in effect safeguards such as:
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Restricting access to your information only to qualified and authorized personnel who hold your information with strict confidentiality including third-party personnel/company who may be required to process your information.
The data will be kept within 10 years from date of last engagement (e.g. release of transferred title, release of documents related to back-out) or as may be required by existing laws, rules and regulations, unless you request your data to be deleted in our systems, databases and hard copies earlier than this date, subject to limitation of applicable laws and/or the Act. Once deleted, your information will no longer be searchable or included in anonymous searches and will be completely removed from all the storage location.
By agreeing to this policy, you explicitly and unambiguously consent to the collection, processing and storage of your personal, sensitive and privileged data by DMCI Project Developers, Inc. for the purpose(s) described in this Data Privacy Notice.
COVID-19 ADVISORY | OPERATION OF SATELLITE OFFICES: DMCI Homes Satellite Information Centers will be operational in a limited capacity starting August 4, 2020 from 10 AM to 5 PM weekdays only.
COVID-19 ADVISORY | CUSTOMER HELPDESK OPERATIONS: Only one (1) guest or visitor who have booked prior appointments will be allowed entry. You may book an appointment through book.dmcihomes.com.
COVID-19 ADVISORY | NEW CONSTRUCTION UPDATES: Site Progress will be uploaded starting end of June 2020.
COVID-19 ADVISORY | RESUMPTION OF HEAD OFFICE OPERATIONS: Please be advised that our head office at Makati City is now operational with a skeleton workforce.
COVID-19 ADVISORY | DAVAO CITY OFFICE NOW FULL OPERATIONAL: Our Davao City office is now operating on its regular schedule.
COVID-19 ADVISORY | RESUMPTION OF CONSTRUCTION: All DMCI Homes construction sites have already resumed work.
COVID-19 ADVISORY | GENERAL COMMUNITY GUIDELINES: To all our community residents, kindly check your respective community Facebook groups for more details.
COVID-19 ADVISORY | ACACIA TOWN CENTER: To our valued residents in Acacia Estates, please be informed that the Town Center will be closed with the exception of groceries, drug stores, and water stations which will remain open.
COVID-19 ADVISORY | DISSEMINATING INFORMATION: Let us be vigilant to keep our communities safe. Misinformation can only bring unsolicited panic within and outside our respective communities.
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